Statement of service to students, 2023-24

Birkbeck offers a unique combination of evening study, a central London location, and high-quality digital and in-person resources to support a community of over 10,000 students who all study for a University of London award.

Birkbeck offers a famously friendly, welcoming environment and we will be with you every step of the way.

You can use the Ask system which you can access through your My Birkbeck profile to ask us a question, or you can call or email us.

Birkbeck administrative and support services offer the highest levels of service and accessibility. Our professional and support services are tailored for Birkbeck's diverse student body who combine work and study with other responsibilities. We will be available online for students so that you do not need to make special trips to Bloomsbury to access support services. We will also offer many in-person options.

We will adhere to the principles and responsibilities outlined in our Being a member of the Birkbeck community page.

CONTACTING US

STUDENT SUPPORT AND ADVICE

We encourage you to use the Ask system which you can access through your My Birkbeck profile to contact us. Ask ensures that queries are logged and directed to the appropriate members of staff across the College. Users can track their query and ensure that it is dealt with according to our principles outlined in this document.

You can find all our support and advice services and resources on the Student Services web pages.

LIBRARY SERVICES

We offer physical and online resources to help you make the most of your time at Birkbeck. We offer study spaces and access to a wide range of e-resources that are accessible 24/7. We offer numerous ways to contact the Birkbeck Library.

ACADEMIC schools

Details of your personal tutor are available in My Birkbeck and your programme details within Moodle. School contact details are available on the school web pages.

EQUALITY, DIVERSITY AND INCLUSION

We are proud of Birkbeck's diverse community and believe that diversity is a strength. Registry Services strives to provide our services to students, staff, visitors and others in a fair, equitable and inclusive way. Read more about Birkbeck's approach to equality, diversity and inclusion.

Registry Services

August 2023